FAQ
This section provides quick answers to common questions about ordering, payment, delivery, and our products.
Ordering & Payment
Q: How can I purchase a product from your website?
Q: How can I purchase a product from your website?
You can easily purchase a product by following these steps:
- Browse our collection and add your desired items to the cart.
- Go to the Checkout page.
- Enter your personal details, delivery address, and contact number. You will be prompted to select delivery or store pickup.
- Choose your preferred payment method: Cash on Delivery, Credit/Debit Card, KOKO, or MintPay.
- Review your details carefully and place your order. Alternatively, you can also place an order via our social media pages or WhatsApp us at 0772212219 (available Mon to Fri, 9 AM – 5 PM).
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We offer multiple secure payment options for your convenience:
- Cash on Delivery (COD): Available island-wide for orders below LKR 15,000.
- Debit or Credit Cards
- 0% Bank Installment Plans: Available with selected partner banks on a Call and Convert basis. Please note: Availability is subject to the specific bank's terms and may not be offered throughout the year.
- KOKO 3-Month Installment Plan
- MintPay 3-Month Installment Plan
Q: How can I check if an item is available?
Q: How can I check if an item is available?
All items currently displayed on the website are available for purchase. If a product is temporarily unavailable, it will be clearly marked as Out of Stock on the product page. If a product is unavailable for a prolonged period, it will be removed from the display.
Q: What happens if a product I ordered is unavailable (out of stock)?
Q: What happens if a product I ordered is unavailable (out of stock)?
If a product is out of stock, AGC will inform you within 3 working days. The only remedy available is a refund of the money paid, which will be processed within 10 working days.
Delivery, Damages & Cancellations
Q: How do I know if my order is successfully placed?
Q: How do I know if my order is successfully placed?
You will receive an order confirmation email immediately after successfully placing your order. This confirmation will contain your order number, a summary of the items purchased, and the delivery address. If you do not receive a confirmation within one hour, please check your spam folder or contact customer support.
Q: Can a store pickup order be collected immediately?
Q: Can a store pickup order be collected immediately?
No. Store pickup is not immediate. Normally, your order will be ready for collection within 24 hours.
You must wait for a confirmation call from our customer service team stating that your product is ready for collection at the selected store location. Please do not visit the store until you have received this confirmation call.
Collection is available Monday to Friday, 9 AM to 5 PM.
Q: Can I change my delivery address?
Q: Can I change my delivery address?
If you need to change your delivery address, you must contact our customer service team immediately via WhatsApp (+94 77 221 2219). We can only change the address if your order has not yet been dispatched from our warehouse. Please note that changing the delivery location may result in an adjustment to the final delivery charge, which will be communicated to you before the change is confirmed. Once the order is dispatched, we are unable to redirect the package.
Q: How long does delivery take?
Q: How long does delivery take?
Delivery typically takes 3–7 working days. Please note that during promotional periods or due to unforeseen circumstances, delivery may take slightly longer.
Q: How can I exchange an item?
Q: How can I exchange an item?
Exchanges are possible within 7 days from the date of delivery. You must notify the customer service team at least 24 hours prior to visiting the showroom for exchange. Please refer to our Returns & Cancellations page for the full terms and conditions.
Q: How can I cancel an order?
Q: How can I cancel an order?
Orders may be cancelled by the customer only. Only orders where processing has not commenced can be fully cancelled. If order processing has already started, AGC reserves the right to refuse cancellation completely or agree to a cancellation with only a partial refund.
Q: I received a damaged item. What should I do?
Q: I received a damaged item. What should I do?
If your item arrives damaged or defective, please send clear photos of the issue via WhatsApp (0772212219) or email to orders@agc.lk. Our customer support team will review the case and assist you during working hours (9 AM–5 PM). You must notify us within 48 hours of delivery.
Custom Services & Projects (Inquiry Funnel)
This section provides an overview of the custom-made solutions (Wardrobes, Railings, Canopies, etc.) featured on our dedicated Services Page.
Q: How do I initiate a custom project inquiry?
Q: How do I initiate a custom project inquiry?
To start a custom project, please follow the lead generation steps outlined on our Services Page:
- Submit Your Information: Fill out the online inquiry form to provide us with your basic requirements.
- Consultation: Our team will follow up to connect you with a designer who will create a primary sketch and layout.
- Site Visit: If necessary for complex projects, a consultant will schedule a site visit for precise planning and measurement.
- Quotation & Production: Upon approval of the final design and quotation, manufacturing will begin in our factory.
- Installation: On the scheduled date, our technical crew will visit your location to complete the professional installation.
Q: Are custom-made items covered under the standard return policy?
Q: Are custom-made items covered under the standard return policy?
No. Custom-made items are non-returnable and non-refundable once production has commenced, as they are tailored specifically to your measurements and design. Please review your design and quote carefully before final approval.
Q: Do custom projects include installation?
Q: Do custom projects include installation?
Yes, installation is an integral part of our custom project service. Our technical crew ensures a professional service with error-free fixation of the units.
